Want to join a fast-paced industry and growing business with a BIG family culture

CAN YOU:

• Consistently deliver through service.
• Embrace and drive change.
• Be adventurous, creative, and open-minded.
• Pursue growth and learning.
• Build open and honest relationships through communication.
• Be a positive team member with a family spirit.
• Always do more with less.
• Be passionate and determined.
• Be humble.

Emirates Transformer & Switchgear, Dubai, U.A.E was founded in 1984, the company was born out of a collaboration with IEO Transformatoren, Breda, Netherlands which led to a full acquisition of the Dutch business by ETS.
The goal is to evolve our team to deliver better and better solutions for our clients through iterative process and transparency using a down-to-earth collaboration style. We create reliability and resilience for our clients’ electrical networks through innovation in the design and production of distribution and medium power transformers.
We are in the midst of a period of significant industry growth and we need to expand and evolve the team across every aspect of our business eco-systems to meet and excel in this challenge. Therefore, we need to speak to people who are interested in delivering excellence daily through being brilliant in a technical Internal Sales Engineer role supporting our European-based customers from the headquarters in Dubai.

JOB DESCRIPTION

Job Title: Internal Sales Engineer – European Market Sector
Company: Emirates Transformer & Switchgear
Location: Jebel Ali – Dubai

Purpose:
This is a multipurpose role; duties include the implementation of all administrative sales and technical support functions in order to support the external sales team and customers.
The role will be responsible for the delivery of the customer satisfaction objectives of the business strategy to enable the delivery of service levels that meet/exceed customers’ expectations.

Proactively manage and support ETS customers to provide the necessary support and development for a customer-centric culture and strategy.

Implement a dynamic and driven team approach to improve/strengthen day-to-day customer relations via clear and concise efficient bi-directional human communications and actively partake in a proactive customer contact plan to improve customer account retention and reduce the attrition rates.

Principle Accountabilities:

• Manage and develop skills and capabilities to enhance customer service levels.
• Provide a primary point of contact relating to a list of dedicated customer queries and order processing, both internally and externally.
• Provide customers with high levels of service support and strong relationships.
• Co-ordination of production order schedules with supply chain, engineering, and operations.
• Oversee and handle/process customer orders from receipt to acknowledgment & liaison with operations.
• Ensure that business system requirements are fully maintained.
• Act as liaison between customers, sales team and operations for all enquiries.
• Demonstrate, encourage & participate in the building of strong/effective communication & relationships with customers by all team members.
• Directly manage a dedicated portfolio of customers.
• Management and communication of dispatch schedules.
• Communicate and liaise dedicated customer needs/expectations to internal stakeholders.
• Manage and deal with customer communications, general queries, new sales opportunities, RFQ/RFPs, and raising/issuing invoices and proforma invoices.
• Entering orders, processing orders, managing and communicating dispatch schedules.
•  Actively input/output ideas, to better position ETS in our markets.
•  Essential good communication with sufficient skills, enabling him or her to undertake interaction with international customers and wider team members at all levels.
• An appreciation of general business best practices is required.
• Any other reasonable additional responsibilities, functions, and roles – as necessary.

Qualifications and Experience:
A technical knowledge and understanding of distribution transformers is essential.
Bachelor’s degree or Diploma in Electrical or Mechanical Engineering.
3 to 5 years experience working in a technical electrical equipment customer service environment.
Good written and presentation skills are required.
Expert user of Microsoft Office applications, CRM software, and SAP.
English language fluency – written/verbal is ESSENTIAL.
Additional European language capability would be a distinct advantage.